Frequently asked questions about FTX

Questions about Accounts & Settings

• ❓ Why is my FTX account restricted from sending currencies?

  Your account might be restricted from sending currencies due to a variety of factors. Sometimes it is because you have not used the platform for a long time, other times, it is because there are issues with your payment card or because your account needs to be reviewed. The best thing to do would be to contact support. [Edit]

• ❓ How long does it take until my FTX account is approved?

  The approval process for new accounts can take anywhere from a few hours to more than twenty-four hours. The exact time is determined by the number of applicants at any given point. It will be faster if you open your account using an already existing email address or phone number associated with another FTX account. [Edit]

• ❓ Is FTX allowed to lock my account?

  FTX reserves the right to lock your account if they suspect you are not using the platform for trading purposes. This is done to protect their clients from losing money due to potentially fraudulent activities. It can also be done in cases where there has been a violation of the company's terms of service or because of suspicious activity on your part. [Edit]

• ❓ How does the KYC process on FTX work?

  The Know Your Customer (KYC) progress on FTX is very simple. To begin with, you need to create an account by providing them with your name and email address. Once the account has been created, you will be asked to submit various documents, including forms of ID like a passport or driver's license, proof of address like utility bills or bank statements, and photos of yourself holding the ID. Once the documents have been submitted, FTX will verify them manually before letting you continue to trade on their platform. [Edit]

• ❓ Can I withdraw money from my FTX account?

  Yes. You can withdraw your funds from FTX by sending them to a wallet outside of the platform. If you want to do so, you will first need to stop trading and withdraw your remaining funds. After this is done, you should be able to send them wherever you want. [Edit]

• ❓ What is the minimum age to trade on FTX?

  You have to be at least 18 years old to trade on FTX. [Edit]

• ❓ How can I delete my FTX account?

  If you want to delete your account, you should make sure that there are no pending transactions on it before doing so. Once this is done, go to their "My Account" page and scroll down until you see the "Delete Account" button. Clicking this will prompt you to enter your password and confirm your request to delete your account. [Edit]

• ❓ How can I change my address on FTX?

  Once you sign in to your account, click on "My Account" and then select the "Account Settings" option. You will have to enter your password here before you can change the details of your wallet address. [Edit]

Questions about Buying, Selling & Trading

• ❓ Can I do margin trading on FTX?

  FTX does not allow margin trading, and they only allow the exchange of digital currencies. [Edit]

Questions about Currencies & Coins

• ❓ How do I buy bitcoin on FTX?

  To buy bitcoin on FTX, you first need to open an account. This process is very simple and only takes a few minutes. Once the account has been opened, log into it and go to the "Trading Area." From there, you will be able to deposit money through one of the various methods offered by FTX. After this has been done, you will be able to buy bitcoin. [Edit]

• ❓ Can I buy Ethereum on FTX?

  Yes. You can buy Ethereum on FTX. [Edit]

Questions about Service & Support

• ❓ How can I contact the FTX support team?

  You can contact them by sending an email to support@ftx.com or directly calling them. You only have to start a conversation with one of their staff members. [Edit]

Questions about Deposits & Withdrawals

• ❓ How do I transfer money to FTX?

  You can transfer money to FTX in a variety of ways. If you do not have a valid payment card, you can use an electronic payment service like PayPal or Skrill. For international Money Transfers, there are several reliable services that you can use. Once the money has been deposited into your account, it is simple to use them to buy currencies. [Edit]

• ❓ How to add a bank account to FTX?

  Log into your FTX account and go to the "Currency Converter". From there, click on the "Add bank" button. You will need to fill out a form with the necessary details. This includes the name of the beneficiary, bank code, IBAN and SWIFT code. Once this is done, you should be able to add a bank account to FTX. [Edit]

• ❓ How do I move BTC from FTX to a wallet?

  To move your bitcoins from FTX to a wallet you control, stop trading and withdraw the remaining money. Once they verify the transaction, there will be an option for you to follow through with it. After this is done, you should be able to send it wherever you need. [Edit]

• ❓ Why is my FTX deposit still pending?

  FTX clears all deposits within 10 minutes. This is done to help prevent potential fraud and money laundering. If your deposit still hasn't appeared in your account after this time, don't hesitate to get in touch with their support staff directly for assistance. [Edit]

• ❓ Why does it take so long to add my deposit?

  There are several reasons why it might take a while for your deposit to be added, including the following: There is a problem with your internet connection, Something is wrong with your wallet address, The fee you have sent to them is low. If there are no problems with any of these, contact the support team. [Edit]

• ❓ Can I transfer funds from FTX to PayPal?

  With the new payment feature, you can deposit different currencies instantly. You can also use PayPal to top up your trading account. [Edit]

• ❓ Can I send coins from FTX to a hardware wallet?

  FTX supports sending coins to hardware wallets. To do so, you will need your wallet address and your password. You must ensure that they are correct before proceeding with the transaction. [Edit]

• ❓ Is there a minimum amount you have to transfer to your account?

  Yes. There is a minimum amount imposed, and it is dependent on the currency used. [Edit]

Questions about Fees & Pricing

• ❓ Does FTX charge fees for sending or receiving crypto?

  FTX charges a flat fee for all transactions that happen on their platform. They do not have any additional fees for sending or receiving cryptocurrencies at the moment. [Edit]

• ❓ Does FTX have any hidden fees?

  At the moment, FTX does not have any hidden fees or charges that you might incur while using their platform. They charge a predetermined fee for every transaction, which is done to help them cover costs and expand their service. [Edit]

Questions about NFTs

• ❓ Can I buy NFTs on FTX.com?

  The NFT market is not available on their platform yet. [Edit]

Questions about other Topics

• ❓ Is FTX available in the UK?

  FTX is a global platform. If you live in the UK and you wish to use FTX's services, you must first create an account with them from another country. [Edit]

Questions about Security

• ❓ Is FTX.com safe?

  Yes. The platform has been in business for more than twelve years and has maintained a flawless reputation. The platform's website is hosted on a dedicated server in a secure environment. All the data related to your transactions is encrypted via SSL certificates during its transfers. [Edit]

• ❓ What is the FTX vault?

  The FTX vault is a service offered by FTX that lets users store bitcoins offline. This helps to eliminate the risk of losing them due to computer malfunctions or thefts. [Edit]

• ❓ Can I trust FTX with my personal data?

  Your personal data is safe with FTX. The company uses advanced SSL encryption to protect the data that you submit to them. They also have a number of measures in place that protect against hacking. This includes firewalls, anti-DDoS software and two-factor authentication for registered users. [Edit]

• ❓ Has FTX ever been hacked?

  FTX has never experienced any hack attacks. They make use of the latest security measures to ensure that all transactions are safe and secure. [Edit]

• ❓ Is FTX regulated by the SEC?

  FTX uses the latest Know Your Customer (KYC) and Anti Money Laundering (AML) systems to ensure that all transactions are safe. They also adhere to other relevant KYC laws, such as the EU's 6th Anti-Money Laundering Directive, part of their "Responsible Digital Asset Exchange" initiative. [Edit]

Questions about Taxes

• ❓ Does FTX transfer data to the IRS?

  When you sign up for an FTX account, some identification documents may be required. This is done to help them collect and maintain information about individuals who use their platform. They do not share this data with any other party without your consent, and the only person who has access to these details is you. [Edit]

Questions about Technology

• ❓ Is FTX based on the Ethereum blockchain?

  Yes. FTX is built on top of the Ethereum blockchain, and it uses its smart contract technology to provide a range of services. This includes creating your tokens with ease, using the DApps package that they offer, and using their APIs for integration into other software. [Edit]

The unofficial FAQ - FTX.com

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